Return & Refund Policy

Welcome to Aafya Crave, where we are committed to delivering the finest Tempeh chips under our brand, Temperi. Our Return and Refund Policy is designed to ensure a smooth and hassle-free experience when you shop with us from the UK and Malaysia.

Conditions for Return and Refund

Eligibility for Return: Products are eligible for return within 14 days of delivery if they are in their original packaging, unopened, and in the same condition as received.

Defective or Damaged Products: If the products are defective or damaged upon receipt, customers are entitled to a return and full refund or exchange with no additional shipping charges.

Change of Mind: If a return is initiated due to a change of mind, the product must still be in its unopened state. However, customers may be responsible for the return shipping costs.

Cancellation Conditions

Before Shipment: Orders can be cancelled without any charge if they have not yet been shipped. Please contact our support team immediately to process the cancellation.

After Shipment: Once an order has been shipped, it cannot be cancelled. It would then only be eligible for return under the conditions mentioned above.

Return Shipping Fees

Defective or Incorrect Orders: Aafya Crave will bear the cost of shipping for returns due to defective products or incorrect orders.

Other Returns: For returns due to other reasons (like change of mind), the customer will be responsible for paying the shipping costs for returning the items. If the return is accepted, the cost of return shipping will be refunded.

Additional International Considerations

Customs and Duties: Customers are responsible for any applicable charges.

Restocking Fee: A fee of up to 15% may apply based on the condition of returned items.

Process for Initiating a Return

Step 1:

Contact Us: Reach out to our customer service team via email to initiate a return.

Step 2:

Confirmation and Instructions: Once your return request is evaluated and approved, we will send detailed instructions and a return shipping label, if applicable.

Step 3:

Shipping the product back: Pack the item securely and send it back to us using the provided label.

Step 4:

Inspection and Refund: Upon receipt and inspection of the returned item, we will process your refund or exchange as per the eligibility criteria.

Refund Method

Refunds will be processed to the original method of payment within 10 business days of receiving and inspecting the returned product.

Compliance

This policy has been designed in compliance with the Consumer Rights Act 2015 in the UK and the Consumer Protection Act 1999 in Malaysia.

Contact Us

For more information or assistance, please do not hesitate to contact our customer support team. We are here to help you enjoy your Temperi experience without concern.

Policy Amendments

Aafya Crave reserves the right to update this Return and Refund Policy at any given time. All updates will be displayed on our website.

Summary

Our return and refund policy is created to reassure you of our quality and your right to a refund or exchange under specific conditions. Thank you for choosing Temperi by Aafya Crave. Happy Shopping!